By using PrimeMarket, you agree to the terms below:

Platform and Orders

• Product information, prices, and shipping charges are shown on product and checkout pages.
• Customers must review order totals and explicitly confirm before payment is processed.
• Some items are sold by marketplace sellers and others directly by PrimeMarket.
• Orders are confirmed after payment verification and stock confirmation.

Pricing, Delivery, and Returns

• All prices are displayed in Kenyan Shillings (KES) unless stated otherwise.
• No hidden fees are added after checkout confirmation.
• Cash on delivery is available only for eligible local orders; abroad products require prepaid checkout.
• Delivery timelines may vary by product origin, seller, and destination.
• Shipping charges are calculated at checkout and displayed before payment.
• Returns and refunds are handled according to the published Returns & Refunds Policy.

Acceptable Use

• Misuse of the platform, payment fraud, or abusive behavior may result in order cancellation or account restriction.
• Customers and sellers must provide accurate information for transactions and delivery.

Disputes and Support

• For disputes, customers should contact support first for resolution.
• Support channels are listed on the Contact Us page.