We aim to resolve return and refund requests fairly and quickly.

Return Eligibility

• Exchange Policy: Exchange is allowed within 5 days of purchase unless the product page states otherwise.
• Items must be returned in original condition, with all accessories and packaging (where applicable).
• Items that are used, altered, or damaged by misuse may not qualify for return.

Refund Processing

• Approved refunds are processed after return inspection and confirmation.
• Refund timelines may depend on payment method and banking/payment provider processing times.
• Delivery/shipping fees may be non-refundable unless the wrong, defective, or damaged item was delivered.

How to Start a Return

• Contact support and provide your order number, product name, and reason for return.
• Where not stated otherwise on the product page, customers should raise return requests within 5 days after delivery.
• Our support team will confirm eligibility and next steps.

Contact: +2547106308854 | info.primemarketplaces@gmail.com