Business Information

PrimeMarket operates an online marketplace that serves customers in Kenya. Orders are placed on this website and fulfilled either directly by PrimeMarket or by approved marketplace sellers.

Product pages and checkout clearly show item price (KES), stock status, shipping charges, estimated delivery time, and return terms before customers confirm payment. We do not add hidden charges after checkout confirmation.

Customers can contact support before and after purchase using the channels listed below.

Business Identity and Model
  • This website uses Prime Market branding and operates as a multi-vendor marketplace.
  • Some products are sold by approved third-party sellers and others by PrimeMarket directly.
  • We do not represent ourselves as another brand or government body.
Customer Support Channels
Marketplace Model
  • We list both local and abroad products.
  • Seller and product details are displayed on listing and checkout pages where available.
  • Local products usually deliver in 1-3 days and abroad products usually deliver in 7-14 days.
  • Card and mobile-money payments are processed through secure providers. Cash on delivery is available only for eligible local orders.
  • Payment and customer data are processed over HTTPS secure connections.
  • Payment options are shown before order confirmation, and customers must explicitly confirm before payment.
  • Shipping and return policies are published and linked in the site footer.
Useful Links